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Cannot connect to server

cwantwm@cwantwm
1 Post
#1 · 29/03/2023, 11:08 am
Quote from cwantwm on 29/03/2023, 11:08 am

I installed IBEScore on two identical Hudl2 tablets a few weeks ago. Everything worked fine.  But now, all of a sudden, on both machines, it is giving the message 'warning Could not communicate with server. Please check your internet connection.'. The tablets can access the network through a web browser etc, and the problem is seen on two completely different wifi hubs in different places.

Any hints on how to progress with debugging this, please?


I installed IBEScore on two identical Hudl2 tablets a few weeks ago. Everything worked fine.  But now, all of a sudden, on both machines, it is giving the message 'warning Could not communicate with server. Please check your internet connection.'. The tablets can access the network through a web browser etc, and the problem is seen on two completely different wifi hubs in different places.

Any hints on how to progress with debugging this, please?

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ibescore@ibescore
44 Posts
#2 · 29/03/2023, 7:48 pm
Quote from ibescore on 29/03/2023, 7:48 pm

HI

They should work fine. So firstly, please check you have updated the software to the latest version - if it will not update then drop us an email and we will check if there is a Android 4.4 upgrade issue with IBEScore that we do not know of.

admin@ibescore.com for support

You can also change the server and try that. To do so, click on the extra menu icon (bottom right of screen usually), then click on Global Settings. And change the server from Auto to brian2021. See if that sorts it. 

 


HI

They should work fine. So firstly, please check you have updated the software to the latest version - if it will not update then drop us an email and we will check if there is a Android 4.4 upgrade issue with IBEScore that we do not know of.

admin@ibescore.com for support

You can also change the server and try that. To do so, click on the extra menu icon (bottom right of screen usually), then click on Global Settings. And change the server from Auto to brian2021. See if that sorts it. 

 

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  • Learn How to Use
    • Video Guides
    • General IBEScore How-tos
    • – for Players
    • – for Directors
    • – for Organisers
    • Forum
    • IBEScore Technical Manual
    • Tips for Better Bridge Results
  • What is IBEScore?
    • In a Nutshell
    • Installing IBEScore on your device
    • General use of the IBEScore Mobile App
  • Plans & Pricing
  • Event Examples

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