There follow some suggestions for recourse which are often enough to solve problems.
Make sure the device you’re having trouble with is connected to the internet. This may involve:
- Switch on its WiFi
- Switch off its WiFi, i.e. to force a phone to use its 3G/4G/5G internet connection
- Specify a new wireless network
- Switch on the WiFi, then open a browser to log into the gateway,
- Use another phone in the room to create a local wireless access point (WAP) which other devices can then log in to on WiFi.
Refresh the game
If the device is not letting the player proceed to the next round, not showing results which have been entered, showing an obviously out-of-date leaderboard or pair names, refresh the game using the “Refresh game” menu option. This asks the server for the latest game information.
Make sure the device is using the most recent version of IBEScore. The phone should notify its owner if an update exists. Encourage your players to respond to these messages, and to keep their version of IBEScore up to date.
In case of a technical problem or query, please use your slot account contact supplied to you when the account was created. To ask for modifications to your club’s account settings that need developer intervention, please email firstname.lastname@example.org in the first instance. If you do not receive a reply within 24 hours please try again and mark it urgent.
We undertake to respond to all email queries within 48 hours, but, in practice barring unusual circumstances or time of day, a few hours’ wait is the norm.
In case of a system-wide problem, we are likely to circulate updates to all users as a group, rather than responding to emails individually. However, we encourage you to continue to contact us in these circumstances as well, and we will give you the maximum individual attention subject to the exigencies of the outage.